The Approach
Steven Harvey, Managing Director of Partnered Health, along with the practice managers used a Joyous campaign to talk to 500 healthcare nurses across 60+ clinics in Australia. Their goal: to understand and improve three key aspects of skills use.
First, whether nurses made good use of their skills and which skills they would like to utilize more in their role. Second, whether nurses felt their skills were appreciated and what changes would help them feel appreciated. Third, whether nurses were provided with training to improve their skills and whether any additional training was needed.
