Service provider



Increase engineer preparedness for adopting Agile ways of working

The Approach

A CPO and GM - Organisational Change at an Information Technology Services organization and their Agile Project Team, used a Joyous campaign to talk to 500 platform engineers. Their goal: to understand and improve three key aspects of adopting Agile ways of working.

First, do engineers feel ready to apply Agile ways of working and what would help them feel prepared?  Second, are engineers confident in adopting Agile ways of working and what do they see blocking the successful adoption of Agile?  Third, are engineers clear on why they are adopting Agile ways of working and what information would help?​

The Results


The Joyous campaign results highlighted that 70% of platform engineers felt they could feel more prepared. The overall top actionable theme was to provide upfront detailed training. Before the campaign ended, the training plan was updated as it was found that training cross functional teams together would be advantageous compared to training one function at a time.​


19% of platform engineers rated their confidence in adopting Agile ways of working lower than 6 out of 10. One of the top actionable themes was to assist with the mindset shift, including supporting transition from old ways of working and addressing fear and anxiety. Another was to address internal barriers, such as issues with multiple workflow streams.


53% of platform engineers were clear on why they were adopting Agile ways of working. The prevalent actionable theme was to provide additional communications - such as communication and reassurance from direct managers earlier in the process - an item that the organization added to their project plan to address.

The Impact

Detailed training and project plans were implemented directly from the results. After six months a second campaign was run and found Australian engineers felt more prepared and confident adopting agile ways of working.​