From your leaders and SMEs to external consultants and integrators, we collaborate with all your stakeholders. Our team adapts to your ways of working, enabling us to deploy Joyous quickly and effectively.
With years of experience partnering with some of the world’s largest organisations, we know what it takes to implement Joyous at enterprise scale - delivering outcomes, not overhead.
From aligning with key stakeholders to designing, configuring, launching, and reporting on every campaign - our team does the heavy lifting. You stay informed. We keep it running.
We deliver white-glove support, proactive guidance, and zero wait times - without the enterprise consultancy price tag. Just reliable, transparent pricing and real value from day one.
Align to your existing strategy or run a Joyous assessment survey and map targeted Joyous campaigns.
Get frontline input at scale with two-way chats using AI. Use campaign insights to inform and take actions, tracked in Joyous.
Track results using operational metrics or a Joyous pulse survey, recording impact directly in the Joyous dashboard.
Share insights and actions with the frontline - delivered by Joyous right where feedback was given. Easily schedule an executive message with an attached report.
We develop your campaign strategy mapped to key business goals including monthly or quarterly planning sessions with key teams.
We co-ordinate and oversee your Joyous feedback program including project management and executive reporting.
We provide tailored communications and ongoing engagement support for program launches and specific campaigns to all stakeholders.
We train new contacts for each campaign and help support the adoption of Joyous best practices across the organization.
We design and run your campaigns. This includes monitoring live performance, facilitating action planning and sharing outcomes.
Our team of experts will recommend impact metrics for each campaign assisting with ROI hypothesis and impact tracking.
We interact directly with your executive team, functional leads and subject matter experts to map and define targeted campaigns.
Joyous aligns directly with your external consultants to accelerate their programs through targeted campaigns..
We will help your system integrators validate, fine-tune and get faster adoption of the products and systems they build for your business.
Our operating model incorporates defined steps and processes that clarify how Joyous engages with your key stakeholders. We can work with your teams and partners, and also recommend partners if needed.
A dedicated Joyous executive relationship manager, customer success manager and data analyst deliver a premium, hands-on service. As a partner you also have direct influence on our product roadmap.
Based on 1,500 responses from a campaign audience and the human effort to design, participate, respond to and analyse feedback for actionable insights when compared with other alternatives.
Yes. A customer can use Joyous ‘off the shelf’ and will have access to training and materials that will enable them to self-manage their own feedback program. Standard support including live chat, access to our help centre and basic onboarding are included for all options.
Standard support including live chat, access to our help centre and basic onboarding are included for all options. Our full-service option is not included in the software cost. This is charged in addition to the software costs.
Our services team is distributed across North America, Europe and Asia Pacific.
For our full-service option you enjoy regular meetings with a dedicated team and can also contact them directly via phone, email or chat anytime.
For the full-service option there are set activities which are charged per campaign (or survey). There are also activities to ensure effective management and oversight of your feedback program. These activities and the associated costs are defined in a statement of work (SOW) and agreed up front as part of your contract with Joyous.
Yes. You can request ad-hoc additional services as needed.
Yes. If your team is able to run the program effectively without requiring our services, then you can cancel or revise the full-service add-on. This must be done in accordance with your contract terms.