Douglas’s people team wasn’t just looking for another engagement survey. They wanted insights into the company culture, as they were also working on building Douglas’s Growing our Culture of Success program.When the Joyous project kicked off at Douglas, Ceri Rowland was only a few weeks into her role as Head of Organisational Development. Together with Victoria Hayward, Douglas HR Partner & Head of Employee Communications, she was determined to turn Douglas’s traditional employee feedback processes into something more meaningful.