The Psychology Behind Joyous Campaigns

Joyous Campaigns are based on facts about how people's minds work. We have observed people's behaviour across more than a million conversations in Joyous.

Joyous factors in nuances relating to stress, motivation, safety, attention and memory. Particularly as they relate to people providing feedback in the workplace.

A brief outline of these five facts:

Stress

People feel stress when they have no control over a problem. If this happens a lot, particularly at work, it is known as learned helplessness. Joyous Campaigns help prevent this type of stress.

Motivation

People are more likely to do something if there is a clear reason to do so. What motivates people at work to share their expertise - is the belief that they can help make an impact.

Safety

People feel more comfortable being candid when talking about something other than themselves or others. The phrasing of a question is critical in establishing psychological safety.

Attention

The brain’s attentional 'spotlight' can focus on only one thing at a time: no multitasking. Joyous Campaigns reduce brain tax by focusing on just one thing at a time. We also solve for conversation fatigue by managing audiences - so that people get deliberate 'time off'.

Memory

Joyous Campaigns provide people with a cue, a routine and a reward. When Joyous initiates a conversation a person receives a cue. They then engage in the routine of responding. Their reward is hearing back from someone, and eventually something changing. When this occurs a habit will form.

The five stages of a Joyous Campaign

The five stages of a Joyous Campaign consider the facts stated above.

1: Send a clear signal of intent to act

At the start of a Joyous campaign the opening messages set the intention.

A clear intention to improve development opportunities


If there is no intention to take action, then we discourage engaging the workforce. Measurement alone is a poor reason to ask your people to provide input. And can have a detrimental impact on employee experience.

2: Set expectations for engagement

Once the intention is set, next we outline clear expectations for engagement.

Set expectation on time frame and how information will be used.


We make it clear that people are at the outset of a 3-week campaign, and that their ideas will influence the outcome.

3. Be brief

Each campaign Joyous runs addresses a problem or challenge from three distinct angles. First Joyous gathers ideas, then it identifies blockers, and finally gaps in knowledge.

Each conversation starter focuses on just one of these angles, and we cover just one angle per week. This accounts for what we know about attention.

People's brains are also wired differently. Not everyone solves a problem by providing ideas.

Our data shows as many as 30% of people will talk about blockers and knowledge but may not suggest an idea.

The starter consists of a rating scale, followed by a related open text question. And that's it.

Rating scale. A Joyous rating scale starts at 0 and ends at 10. People select a score based on how strongly they disagree (0) or agree (10) with a rated statement. A rating scale primes a person to answer the follow on open text question.

Open Text Question. A Joyous open text question requires a person to respond with one or more comments and/or images.

Here are the characteristics of a well formed conversation starter.

  • Simple and focused. Use simple, concise language - focusing on just one thing. Target a reading age of Grade 6 or lower.
  • Relevant and safe. Ask something relevant to the person in a way that can be safely answered. Avoid words like I or you unless necessary.

For rated statements:

  • Affirmative. Frame a particular outcome in an affirmative way without exaggeration. Avoid words like doesn’t, or very. These contradict the rating scale.
  • Spectrum oriented. Easy to consider on a scale, avoid statements that are thinly veiled yes or no questions.

For open text questions:

  • Action-oriented. Ask for practical suggestions and ideas. Asking about examples, preferences or feelings is less likely to generate actionable responses.
  • Non-leading. Avoid words like more, better, less, could, would, should and need. If included in questions, people may narrow their responses.

For example:

Joyous Rated Statement
Joyous Open Text Question


4: Engage back

Joyous conversations are open, not anonymous. Just like any other conversation app. The benefit of open conversation is that someone can engage back.  

People who engage back in Joyous are always encouraged to respond. Here are a few common ways in which people respond.

  • Ask for further clarification when someone has provided an incomplete or unclear response.
  • Offer instant insight, answers and resources when possible.
  • Say thank you and appreciate all responses. This helps people feel heard, and encourages engagement in future campaigns.

5: Take action

Joyous identifies actionable insights from conversations. Our novel approach involves analysing conversations without any training of a text classification model.

This enables us to automatically identify actionable themes in qualitative feedback. Thus reducing the effort and time to value to zero for organizations using Joyous AI.

Joyous prioritises the actionable themes in a simple one page report. This reduces the time and brain tax involved in taking action.

Taking action offers three major impacts for an organization:

  • An improved outcome related to the challenge at hand.
  • A greater feeling of impact and control for people.
  • Increased motivation for people to continue sharing their expertise.

Next, you might be interested to learn more about the science behind Joyous actionable themes.